Contact Us
Get in touch with Afterglow support team
Jan 4, 2025
Contact Us
Have a question about your digital vault, feedback on our inheritance logic, or a feature request? We'd love to hear from you! Our team is dedicated to ensuring your digital legacy is secured and your loved ones are protected.
Get in Touch
- Email Support: support@digitalheirloom.app
- Response Time: We typically respond to all inquiries within 24-48 hours during business days.
- Technical Support: If you are reporting an issue with vault access or heartbeat check-in, please include your account email (but NEVER share your Master Password) for faster troubleshooting.
- Beneficiary Inquiries: If you are a beneficiary trying to initiate the inheritance process, please refer to the instructions provided in the notification email you received.
Security Warning
Afterglow staff will NEVER ask for your Master Password or your private Fragment A/B codes. Please stay vigilant against phishing attempts.
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Stay updated with our latest security features and encryption improvements by following our social channels (Coming Soon).